We’ve all been there. Here’s the scenario: You’ve just completed your hotel front check in and you’re on the way up the elevator to your room. You suddenly think, “I wish I had asked about _____________.” You make a mental note, thinking you’ll go back to the front desk later, but after you get settled and start your vacation, later never comes and that question you had falls to the least important thing in your memory.
I’ve been jotting down some of those common concerns and questions many of us have wanted to ask before, during or immediately after we check in, but the vacation excitement of ‘first night syndrome’ takes over. To seasoned business travelers, these issues may be automatic but to the typical family vacationer who travels a couple of times a year — not so much. So here are some common items to consider when you check in:
1. Ask about the room itself. What’s the view like from your window? Which direction does it face? What floor is this on? Am I near an elevator, ice or vending machines, housekeeping closet or stairwell? Does my room overlook the roof air conditioning system? Does the room look out to a back alley or parking garage? If you’re concerned about noise or views, obtain or ask to see a hotel property map or room layout before the front desk staff runs your key cards. Many clerks usually will provide a map once you’ve completed registration, but not always. If there’s any doubt, ask to see the room first before you make your decision. A website and mobile app called Room 77 allows users to see the views from popular hotels in select U.S. cities. Think of it as a sort of a Seat Guru for hotels.
2. Ask about the property’s activities. Are there any construction projects happening during your stay? Are all restaurants, shops, services open and operating? Are there any major events occurring the same time – such as conventions, large weddings, etc.
3. Find out about extra fees and local tax rates. Are there daily resort charges? You’ll want to ask about daily parking fees, Wi-Fi or Internet charges, phone call charges and convenience charges for items such as bottled water, snacks and newspapers. Are there early departure fees? (Here’s an interesting item about resort fees.)
4. Special requests usually are made at the time of your reservation. A day or two before my arrival date, I normally will call directly to the hotel property and confirm my reservation. At that time I will also verify they have received any special requests I have made. Often special requests made on a website booking or through a toll-free number tend to get ‘lost in the shuffle.’ Popular special requests include room upgrades, connecting rooms, bed types, smoking preference, ADA access, views, specific phase, wing, room or floor location, early check in or late checkout. (At most hotels, bed type and room access usually are standard room rate preferences. Also, an increasing number of hotel chains are now smoke-free.) Obviously, a good time to request an early check in is at the time of reservation, with a follow-up when you call ahead to confirm your reservation. But if you want to make a special request such as a late check out, and haven’t done so during your reservation, feel free to do it at check in. And it’s best not to overdo the special requests. If you make too many, they may not honor any of them.
5. Room discounts probably should have been a choice when you’ve made your reservation but in case you forgot, it can’t hurt to mention your eligibility for an automobile club, rewards points membership, travel credit card, professional affiliation or senior, government or military discount at check in.
6. Here’s some additional miscellaneous considerations:
- Check out time
- Wi-Fi passwords or computer access instructions
- Special dining features (such as free breakfast buffet or continental breakfast), deals or discounts at gift shops or on entertainment (especially in Las Vegas)
- Express check out procedures
- Pet policies
- Public transportation options such as buses, shuttles, taxis, rental cars
- Luggage assistance
This list of hotel check in questions includes only what I have jotted down from my travels in the past couple of years, so I’m sure there are many other items to consider. Readers: I’d like to know your tips. What do you want to know about at a hotel check in?